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Terms of Service

 

POLICY
We strive to give you our very best in order to enhance your experience with Cater2me Spa & Salon. We adhere to certain policies to benefit you and create a harmonious environment where our artists can focus on your needs. We welcome you and will work hard to provide a great experience as we hope to become your favorite Lash Extension go to.

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CUSTOMER SATISFACTION
Customer satisfaction is the most important thing to us! We want you to absolutely adore your lashes and your experience. If for any reason you are unhappy with the results or anything at all, please contact within 3 days so that we can schedule an appointment to fix any issues.

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CANCELLATION POLICY
Late Arrivals: If you arrive late most likely we will not be able to extend your appointment time. Appointment will be charged at full value. We understand that last minute emergencies occur and will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests. If you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule. We require 24 hours notice for no fee cancelations. Rescheduling/Cancellations less than 24 hours from appointment time will be charged a non-refundable cancellation fee, either to the credit card on file or added to your next appointment. Appointments will be charged 50% of the service fee if cancelled after 24 hours or no show.

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MOBILE PHONES
Please turn your mobile phone to silent or vibrate while your visit. We want your experience to be relaxing as well as the other clients. Your eyes will be closed the entire time and you will not be able to answer the phone or text.

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CHILDREN
We offer a relaxing environment for clients and staff. Please do not bring children that need to be watched or supervised. This policy is for the safety of your children, our artists and our clients as you are not able to attend to your children during your appointment.

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PERSONAL BELONGINGS
Do not bring or store any valuables on the premises, including watches, jewelry or large amounts of cash. We are not liable or responsible for any lost, stolen or damaged personal property while in, on, or about the premises.

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REFUND POLICY
Because lash extensions require such gentle and strict maintenance requirements, we are unable to guarantee your lashes. We regret that promotional services, or gift certificates purchased are absolutely non-refundable. This applies to all services. We are unable to offer refunds on any services we have already executed. If you are unhappy with a service, please contact us within 24 hours. All retail product purchases are final sale. We offer the option to exchange or receive a store credit on unopened items.

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IMPORTANT NOTE
Any reactions to eyelash extensions is not foreseeable by our skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your aftercare with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, we will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact immediately if you become aware of any type of irritation so we may assist you as quickly as possible. 

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Introduction

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These Website Standard Terms and Conditions written on this webpage shall manage Cater2me.social.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 13 years old are not allowed to receive services.

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Intellectual Property Rights

Other than the content you own, under these Terms, Cater2me and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

 

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;

  • selling, sub-licensing and/or otherwise commercializing any Website material;

  • publicly performing and/or showing any Website material;

  • using this Website in any way that is or may be damaging to this Website;

  • using this Website in any way that impacts user access to this Website;

  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

  • using this Website to engage in any advertising or marketing.
     

Certain areas of this Website are restricted from being access by you and Cater2me may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

 

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Cater2me a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party's rights. Cater2me reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and Cater2me express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Cater2me, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Cater2me, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Cater2me from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

 

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Cater2me is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

 

Assignment

The Cater2me is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Cater2me  and you in relation to your use of this Website, and supersede all prior agreements and understandings.

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Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the United States for the resolution of any disputes.

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Services

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Lash Extensions

Every client undergoes our pre-screening questionnaire on COVID symptoms as well as medical history. This is important to determine if you are a good candidate to receive our services. Bad candidates for lash extensions include but are not limited to:

  1. Lack of Natural Lash Hairs: In order to get lash extensions, you must have natural lash hairs for the extensions to attach to.

  2. Alopecia: A condition causing the inability to grow hair.

  3. Chemotherapy Hair Loss: Lash extensions will be possible again once lash hairs grow back and are strong enough to hold the extensions.

  4. Mechanical Damage: Hairs that have been removed or are too short due to using a manual curler or scissors.

  5. Trichotillomania: A disorder that involves recurring urges to pull out body hair, including lashes. For guests who suffers from this disorder, we suggest setting up a consultation so our stylists can look at the lash line. In some cases, eyelash extensions can still be applied and have actually kept people with this disorder from tugging on their natural eyelashes.

  6. Poor Natural Lash Health: Lashes that are extremely short, thin and fragile may not be strong enough to support eyelash extensions. To strengthen your natural lashes, we recommend adding foods and vitamins to your diet that promote hair growth.

  7. Damaged Natural Lashes from Poor Lash Application: Sometimes, guests come to us with natural lash damage after receiving a poor lash application at another salon or with outside lash stylist. In these cases, we recommend guests wait for the damaged lashes to naturally shed before applying extensions. This could mean waiting anywhere from one to three months, depending on how much damage is present. After that, they can schedule a consultation and our stylist will check the natural lash growth progress.

  8. Allergies to Adhesives: Anyone with an allergy to the medical-grade adhesive cyanoacrylate (an industry standard when it comes to the application of eyelash extensions) may not be a candidate for lash extensions. However, our salons do carry a variety of adhesives ranging in strength to accommodate guests with allergies. For guests who would like to determine whether an alternate adhesive would make sense for them, we invite them to come in before their appointments for a patch test.

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We require a pre screening (picture or in-person visit) if you already have another artists lash set. If you schedule without approval, pay deposit, and find that we are unable to match the previous style or am not the right artist for you, then you will forfeit your deposit.

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